What clients say about Elena

Working with Elena De Luz at Barrett Financial was an absolute game-changer for our home-buying journey. As the mortgage process can be extremely overwhelming, we couldn’t have asked for a better guide. What truly sets Elena apart is her exceptional communication and dedication to keeping everything on schedule. From the very beginning, she was completely clear about what to expect. She never left us guessing, proactively sending regular status updates and promptly responding to emails, calls, and text messages—even checking in outside of standard business hours. Because of her incredible timeliness and organization, we met all our underwriting and closing deadlines with very little stress. If you are looking for a highly responsive loan officer who will advocate for your needs and ensure your loan closes on time, look no further!

Elena at Barrett Finance has now helped my family with three separate mortgages, and each time has been a great experience. For this most recent refinance, she was professional from start to finish. She took the time to understand exactly what I was looking for and kept me updated throughout the process with regular communication. There were no surprises, no last minute scrambling, just a smooth and predictable process from application to closing. If you want a loan officer who actually listens and follows through, Elena is who you want when handling your mortgage. Highly recommend.

From the beginning Elena was great, she was there for all our questions and always got back to us fast, she made our stressful transition smooth which we greatly appreciated. I would advise anyone needing to finance a home to call her because she goes above and beyond when it comes to home buying. Thank you again Elena Albert and Christine Cruz

Elena was extremely thorough and knowledgeable while assisting us in the purchase of our home. She consistently communicated throughout the entire process and was always willing to take the time to explain items. We highly recommend Elena to assist anyone when purchasing a home!

As Realtors, finding trusted lending partners who consistently provide exceptional service to our clients is invaluable. Elena at Barrett Financial Group was the perfect fit for our clients. As the Senior Loan Officer, she delivered outstanding service from start to finish, and our clients truly enjoyed working with her. Elena was proactive, highly communicative, and kept everyone informed throughout the entire transaction, making the process smooth and stress-free. Her professionalism, expertise, and dedication gave our clients confidence every step of the way. We look forward to working with Elena for many years to come and highly recommend her to anyone looking for a knowledgeable and dependable mortgage professional. Thank you, Elena!

Elena made our refinance so much easier than I expected. She was thorough and always communicated updates with us right away. We never felt lost in the process and always knew what to expect next. She made us feel important! Thank you for all the hardworking to make our refi happen!

I'm grateful for your kind words, Chris. It's appreciated to know that I could help make your first homebuying experience smooth and understandable. I'm pleased that my explanations and responses helped you feel confident throughout the process. Thank you for trusting me with such an important milestone!

Elena De Luz competency, consistency, and compassion illustrated through my entire home buying process was incredible! Many times a mortgage banker or broker are simply transactional; however, Elena was not only professional during this process but personable. I highly recommend Elena to anyone searching for a home loan and will definitely use her services for any home broker needs in the future.

Elena handled our transaction beautifully. She was always professional and friendly. She kept us up to date consistently. It is a pleasure to work with her.

As a first-time home buyer, Elena explained absolutely everything, and walked us through each step. Her attention to the necessary details gave us the confidence to know she had us covered. Thanks, Elena!!

Elena was a pleasure to work with. Answered all my questions making the process very smooth. She checked in frequently to make sure I understood every step of the process. Thank you so much for helping us purchase our new home! Would highly recommend working with her to anyone looking to purchase a home!

Elena was very knowledgeable and kept us well informed throughout the entire process . Our goal for refinancing was important to her . She is very good at what she does . It was a pleasure doing business with her again !

Elena was amazing! She answered all of our questions promptly and with a wealth of knowledge. As a first time homebuyer, she made us feel like we were taken care of. I look forward to working with her in the future and would recommend her to anybody looking to buy a home.

Elena was great!!! I trusted her with my referral and she was able to walk the buyer through ALL of their questions. As a first time home buyer she took extra care and time with them to make sure they fully understood everything. She was there at the signing and she was a great resource throughout and always a great communicator!

Working with Elena was truly one of the best parts of our homebuying journey. From the very beginning, she made us feel confident, supported, and genuinely cared for. As first-time homebuyers, we had a lot of questions and nerves, and Elena patiently walked us through every single step, always taking the time to explain things in a way that made sense and never made us feel rushed or overwhelmed. What really sets Elena apart is her positivity and heart. She was always cheerful, encouraging, and genuinely excited for us, which made a huge difference during the stressful moments that naturally come with buying a home. Her optimism helped keep us grounded and hopeful when we needed it most. Elena was also incredibly responsive and always available when we needed her—we were constantly surprised (and grateful!) by how quickly she answered our questions, no matter how small. She went above and beyond in ways that made us feel like we were her top priority. By the end of the process, Elena didn’t just feel like our loan officer—she felt like a friend who truly had our best interests at heart. We honestly couldn’t imagine going through this experience without her. We 100% recommend Elena and Barrett Financial to anyone looking for a knowledgeable, trustworthy, and compassionate mortgage professional. Future clients will be so lucky to work with her.

Elena is an awesome Mortgage professional. She works not only to find you the best options for your mortgage, but she genuinely cares about her clients... it's not a one and done transaction for her, it's a lifetime relationship. Whether you're looking for someone with expertise in VA Loans, Conventional, Reverse Mortgage, Divorce, or First Time Home Buyers she has you covered and is very knowledgeable in all areas. Go with Elena and you'll have someone you can trust now and down the road!

Once again, Elena made the entire loan process a seamless one for our clients. Whenever Elena is involved in our transaction we and our buyers can sleep better knowing she will have a firm grip on every detail from start to finish, ensuring an on time closing with no surprises. Elena also mad a point of driving from Phoenix to Tucson to attend our buyer's signing at title. It's rare that any lender attends their customer's signing these days. To drive ninety miles to do so as Elena did is unheard of. Already looking forward to our next transaction with her!

Elena was amazing to work with! She was personable, communicative and professional. She was super helpful and thoroughly explained each part of the process. I would highly recommend her to anyone I know looking to purchase a home

Elena was an absolute pleasure to work with and really sets the bar for service. In the 20 years I've been in real estate I've experienced all types of lenders and she is someone I can't wait to work with again!

Elena is incredibly kind and very skilled at her job. She helped my husband and I get approved for a loan to buy our first house. As first time home buyers, we were not sure what steps to take and we had many questions. Elena was extremely patient with us and helped to answer all of our questions. Her knowledge and guidance allowed the entire process to go smoothly. We are very thankful to have Elena guide us through the process of buying our first home. We couldn’t have done it without her! Thank you Elena!

Elena's level of communication with our client was exceptional, as well as with us, the listing agent and escrow officer. She delivered the perfect blend of technological expertise with hands on, face-to-face communication throughout the process. We, and our clients, could not be more impressed with the level of care and service Elena brought to the table. She made the loan process the least worrisome part of this transaction, always ensuring documentation was delivered and signed well in advance through every phase. Elena also made a point of being present at the title company when our clients signed their loan docs. In 30+ years of working in real estate we can count how many times a lender has done that on one hand and have a few fingers left over. Elena wowed all parties with her attention to detail and we have another potential candidate who may be ready for the great experience she'll provide. We know we can refer our buyers to Elena with total confidence that she will not only get the job done on time, but also make the process so seamless that those buyers will energetically refer their friends, family and associates to her for the same experience. Don & Lynda Teehan Century 21 Arizona-Foothills

Elena could not have been more caring and professional in making the loan process a seamless one for our buyer. Her level of expertise coupled with her technological prowess and face-to-face communication was exceptional. Elena makes the loan process the least stressful part of purchasing a home, which is typically not the case. She covers all the bases in order to have her customers fully prepared before presenting an offer on a home which ensures a smooth transaction that culminates in a closing that happens on time. We will continue to energetically refer our buyers to Elena so they may have the same great experience. Don Lynda Teehan Century 21 Arizona-Foothills

Elena was very helpful throughout the process and took care of things promptly. Having someone you can rely on during this process is very helpful.

Elena was fabulous! She was very organized and prepared, answered our questions fully, responded quickly and guided us through the process. Every step of the loan process was clear and simple - making a typically stressful process stress free! Thanks Elena!

I served up a Golden buyer and the team got busy with an early close. Way to go Elena and crew!!!!!!

We had an excellent experience with Elena as our home loan officer. She was professional, friendly and engaging. Ours was not an easy loan to secure. She has a sense for looking at and finding details that is so essential. It had been 45 years since I had last purchased a home. Things were so different then! We had excellent communication with Elena. She was there for us every step of the way . I'm low tech, and she was patient and so helpfull with informing us with her texts, emails and calls. Thank you so much Elena.

Elena was super nice & easy to work with. She gave me a heads up when anything was being sent my way to be done & answered the many questions i had throughout the process. Would definitely recommend & work with her again.

Elena was very professional and a good team player. She was always available and good about returning phone calls. Execllent service from the beggining to the end.

Elena was very detail oriented and she kept me updated and informed throughout the transaction. She is a true pleasure to work with, very professional and on point.

Elena was great to work with!

We recently had the pleasure of working with Elena as the lender for a client's home purchase, and she did an outstanding job! From start to finish, Elena's communication was top-notch. She kept us informed every step of the way, ensuring there were no surprises and everything went smoothly. Her dedication to providing clear and timely updates made the entire process stress-free and enjoyable. If you're looking for a lender who truly cares and goes the extra mile, Elena is the one to choose. Highly recommended

Elena is the most knowledgable Mortgage Lender I have ever met! She has answers for everything in the home purchasing process and even has resources to help get your ready to buy. She truly cares about your dreams and your success and her attention to detail shines through her work. Elena is also a beacon of light and one of the most genuine humans ever!

I had the pleasure of working with Elena on a recent transaction, and her professionalism was truly outstanding. She excelled in educating and communicating with our mutual client, ensuring he fully understood and maximized his VA loan benefits. Elena was proactive in coordinating with me as the realtor, keeping everyone informed every step of the way. She also ensured documents were prepared well in advance, making for a smooth and stress-free closing process. I highly recommend Elena to realtors who are seeking a knowledgeable and reliable lending partner and to anyone who has mortgage needs.

Elena is professional and on top of our loan. We had a tricky situation with a short sale purchase. She guided us thru it.

Elena and her team made this process a breeze. This being my first time, Elena was super helpful and would explain everything thoroughly. She was also always available and adapted to my busy schedule. Thanks again Elena!

It was a pleasure to work with Elena on this transaction. I was the listing agent and it was so refreshing to have the Loan Officer keep me in the loop, and know exactly where the Buyers file stood at all times to avoid any delays at closing. She was amazing!

Elena made the home buying process so easy for us! This was my son's first home purchase. At the age of 18, there was a lot that he didn't know and even though I could explain some of it to him, it was much more professional coming from Elena. She was very patient with us and took extra time and care to explain details. Elena had a great working relationship with our realtor and the title company. This ensured opened communication and an overall smooth transaction from start to close. We couldn't be happier with our home purchase and the overall experience! We are so grateful to a mutual friend who referred us to Elena and we're excited about being able to refer her to our friends and family who may be looking for a home in Arizona.

Elena was great, very easy to work with. Both responsive when we had questions and always keeping us updated on where we were in the process. She took good care of us, would recommend her to everyone.

This was my first transaction with Elena, and I represented the Sellers. At the start of the transaction, Elena called to introduce herself and to let me know what to expect from her during the process. True to her word, she was faithful in her weekly update calls and delivery of the required paperwork. She was always available to answer my questions. She got the Buyer's loan through with ease and in record time. I would work with her again in a heartbeat.

Great customer service like apple care!!!!

I can’t recommend Elena enough, she is the most caring and intelligent loan officer by far. If you are looking for a lender, you need to use Elena!

Since day one that Elena was referred to us she made certain we understood the purchasing process .She addressed any/all concerns we may have had , walked us through all the necessary steps to make this venture a success ! She definitely knows her profession and is very qualified. She was readily available and would make courtesy calls reassuring us if we needed anything else to contact her . We will definitely refer her services to our friends and family ! She has earned our trust and friendship throughout this entire process . We are so pleased and very grateful to have Elena since day one on our Team !! We wish the Best of health , wealth & success to her and her and her family !!!

Elena is professional, knowledgeable, available, and easy to work with. She’s been doing home loans for a while and is quite experienced. Consequently, the application and closing processes proceeded smoothly and efficiently.

I first contacted Elena in early September because she had been my loan officer when I purchased my home several years ago. I had some financial issues arise and wasn't sure how to best handle them. Elena listened to me and she really heard me and understood my situation. She offered several solutions and helped me to decide what was best for me. She then facilitated on my behalf and in less than a month everything was completed and I can breathe easier now. I highly recommend Elena to anyone who wants a compassionate, knowledgeable, professional agent who will LISTEN to what you are saying about your situation.

I represented the seller and I was very impressed with Elena's professionalism, knowledge and communication skills throughout the transaction. It was such a pleasure to work with her. She contacted me weekly and provided me with s verbal update as well as provided me with an updated LSU. Her customer service skills were above and beyond. Great job Elena!

It was truly a pleasure to work with Elena on the purchase of my home. She explained the loan process thoroughly and effectively answered any questions. It is evident that she cares about her clients by taking the time to know and develop a working plan. Her communication and response time is top notch. She is professional and made the loan process painless by being organized and clearly identifying next steps in the home buying process. I would recommend her to anyone interested in purchasing or refinancing a home. Thank you, Elena, for helping my dream of owning a home come true!

If you ever get a chance to work with Elena you should, she is the most smartest, patient, kindest person we have ever worked with, she was a god send. If we didn’t understand things she would explain until we did, she always had time for any questions we had. I would work with her anytime.

Our experience with Elena was great. The first time I attempted to purchase a home, the purchase fell through due to some misunderstandings that happened with my first loan officer, so as we went to purchase a home this time around, I wanted to be sure that I had a loan officer that I could trust. Elena is thorough and amazing at her job. She went out of our way to help us understand the loan process, and find the product that was the best fit for us. My wife and I are very appreciative of the work Elena did!

Working with Elena De Luz was a pleasure, she is very personable, friendly, and easy to work with. Elena was quick to answer any questions that I had. She walked me through the process helping me understand things as we went. She made sure that I had the "TO DOs" to get everything done on time. I highly recommend Elena for your HELOC needs.

Elena De Luz went above and beyond in making sure I had a secure and professional mortgage loan experience. Every detail, step by step, was clearly explained to me. Elena is still here for me whenever I have questions regarding any mortgage concerns. I would highly recommend Elena for real estate financing assistance and your home loan options.

Elena is a wonderful lender and an amazing person. She has a keen attention to detail, which is reflected in the way she explains mortgage information and helps guide the customer through the process. She truly shows that she cares and often establishes a long term relationship with her clients. It was without a doubt that I was a returning customer, having Elena support my mortgage needs twice. Further, I have already referred another customer as well.

I had the chance to work with Elena De Luz while buying my house. She was extremely helpful throughout the entire process and helped guide me through until the end. She has continued being very helpful with any questions or concerns even after having completed the whole process. Would definitely recommend Elena De Luz to anyone who asks. She is extremely knowledgeable and pleasant to interact with and answered all my questions and quickly responded to my emails.

Elena was amazing!! This is the second mortgage we have used her for and it was even better!! She went above and beyond to get the closing documents signed before we went on vacation so we had no stress while out of town!!! Would highly recommend Elena to anyone looking!!!

I am very happy to have been introduced to Elena! As a Real Estate Agent I have learned so much from her in recent months and will be referring my clients to her as a preferred agent.

Everything was clearly explained to me step by step. All and all the process went very smoothly thanks to Elena!

Elena was amazing!! This is the second mortgage we have used her for and it was even better!! She went above and beyond to get the closing documents signed before we went on vacation so we had no stress while out of town!!! Would highly recommend Elena to anyone looking!!!

Working with Elena was wonderful. She put our mind at ease and helped us anticipate questions and helped with solutions. She helped us navigate buying our first home from out of state in a time of many changes and while trying to acquire a new job. My husband and I would recommend working with Elena. She and our realtor communicated well and often. She was very approachable and prepared with numbers for many different scenarios. Thank you Elena for all of your help!

I worked with Elena in 2020 to help refi our house and lower the interest rate. The experience working with Elena was flawless! We purchased a second home and my first call was to Elena! No surprise the experience was seamless. She is professional informative and has excellent customer service and follow through. She really does do what is best for her clients and is constantly giving updates through the process!! I highly recommend Elena De Luz.

Elena was great to work with. She made a complicated and complex process as smooth as can be. She made herself available and accessible whenever we needed her. Not only did she answer the questions we had she even provided answers to questions we did not yet know to ask. Thank you Elena.

Working with Elena was great! I had never refinanced before and had no idea what to expect but she walked me through every step with patience and kindness. The process was quick and she was able to save me a lot of money. Thanks Elena!

Its been a great experience for the 2nd time working with Elena always finds the best for her clients she awesome.

Doing business with Elena has been such a pleasure. She is very personable and skilled at her work. She made sure our loan application process went smoothly and provided the information we needed as our questions arose. We will be sure to recommend Elena to our friends and family. Thanks for the great work Elena!

Elena De Luz was amazing to work with! She answered all my questions and with quick response and very knowledgeable about the refinance. Too be honest Elena and her team did 90% of the work and made this whole process very easy. I would recommend her to anyone who is looking to refinance or by a home 5 out of 5!

Elena was such a huge help during this whole process. We don't know what we would have done without her. She was always there for us when we had any questions or concerns. She went above and beyond to help my fiance and I buy our dream home. We will forever be grateful for Elena.

Elena was amazing. She answered all of my questions day or night and even on weekends. I couldn't have asked for a better experience!

Elena was great we had talked about a refinance a few months before but my home value and mortgage rates weren't right. She kept track to the values and rates even when I had forgotten about it. During and after the process she answered all question quickly and kept me informed of the progress whenever something happened. It was a great experience!!!

My wife and I have worked with Elena on our journey as a first time home buyer and she has been extremely professional. She takes the time to ensure that her clients understand the entire process of closing on a mortgage and is always willing to go the extra mile to put her clients at ease. Patient kind and knowledgeable - Elena is exactly the type of person you want to work with!

Elena was very diligent and professional on her role as our loan officer. She was a great source of knowledge especially to us first time homebuyer. She was kind and patient enough to explain details of our loan and in answering all our questions. Elena was very personal when communicating with us her passion to help us getting the house we want was very evident. We commend all her efforts. We are beyond grateful and happy that we got to work with an incredible loan officer Elena. Will surely recommend our friends to work with her.Thank you very much Elena!

Elena is a wonderful realtor and an amazing person. She has a keen attention to detail which is reflected in the way she explains mortgage information and helps guide the customer through the process. She truly shows that she cares and often establishes a long term relationship with her clients. It was without a doubt that I was a returning customer having Elena support my mortgage needs twice. Further I have already referred another customer as well.

It was a Pleasure working with Elena De Luz . She is very knowledgeable in what she does. She went above & beyond during my home purchase. I would definitely recommend Her!

My husband and I are very grateful to Elena because she helped us to buy that house until we refinance it. Especially this refinance of our house that dropped the monthly payment of our house. She is always there every time we have questions. her support is always there. Thank you Elena. God bless you more.

Really simple and personal experience! Elena is a clear communicator with different platforms for information (videos texts calls reading material etc). She went above and beyond to ensure I understood the process and was being treated fairly.

Elena is amazing. She went above and beyond any expectations we had. This is the second time Elena has seamlessly guided us through the loan process. I know she will always make herself available to help even after the loan closes. I can't say enough about how great she is. She earned our loyalty for all future business.

This is second home purchased with help from Elena! There was no doubt that we would choose her again to handle our mortgage. Elena helped us put together very competitive offers in a time when many buyers have cash. She was fast to answer any communication and always positive and encouraging! I can't say enough about her and highly recommend Elena!

10464 Best service I've ever experienced thanks Elena

I was really nervous when starting the home buying process as a single mom. I felt overwhelmed by all of the steps I'd have to take to accomplish my goal of becoming a homeowner. When I asked my realtor if she knew of a good lender she did not hesitate when recommending Elena and I would soon realize why. Elena was exactly the lender I needed! She made the whole process of buying a home so clear and concise. She walked me through each and every step with patience and care. She is very knowledgeable and worked diligently to make sure I knew all of my options and made sure I was getting the "most bang for my buck." I would highly recommend Elena to anyone looking to buy a home. She will work tirelessly to ensure you reach your goals and will do so with a genuine regard for making sure you're well cared for along the way. Thank you Elena!

Elena is wonderful she she keeps in contact with me she keeps me updated on is updated on the worth and value of my home my home and she is very easy to discuss things with she is able to explain it to where I can understand everything

I recently refinanced my mortgage with Elena and had the best experience! Elena is very knowledgeable provided me options in a manner that was easy to understand and helped me make the best selection based on my personal needs. She cares about her clients is a great communicator and is someone I intend to use again in the future.

I highly recommend Elena to anyone considering purchasing or re-financing their home. Elena has been helping me since 2018 when I first purchased my home and I have always been very impressed with her professionalism knowledge of the industry and her willingness to go above and beyond to ensure her customers are informed and happy. In the past once the loan was closed you wouldn't hear from the loan advisor but Elena makes sure to keep in touch and informs me of when it would be to my advantage to make a change. I am very happy with Elena and look forward to working with Elena and the company as time progresses.

I have been honored to be in her hands. If everyone was as good as her this world would run smoothly. The company is lucky to have such a great employee. Thank you Elena for all your hard work and making my loan so nice.

I have been honored to be in her hands. If everyone was as good as her this world would run smoothly. Guild is lucky to have such a great employee. Thank you Elena for all your hard work and making my loan so nice.

Elena was very helpful in helping me get the mortgage for my new house. Thus was the third time that I've worked with Elena. She helped me to refinance my home in Mesa so I could pay off some bills and remodel my kitchen. Then when my husband died she helped me again by refinancing my home at a lower Veteran's interest rate. She worked with me and my realtor so that my present home was purchased at a good price and interest rate. She is a great broker and takes care of her clients well. I recommend her to all my friends who think about refinancing their home or looking for a mortgage broker.

Elena once again has helped me and really put forth the effort in getting the best rate and option for me on my refinance for my house. Elena is always so friendly and very informative with any questions I had . 5/5 !!

I had a great experience. Easy transition into the company.

Elena shows so much care for her clients. She truly wants to make sure everyone gets the best loan possible. Always professional and knowledgeable in her field. I highly recommend Elena for your next loan.

Working with Elena on our refinance was a wonderful experience! She walked us through each step and explained the process thoroughly. We were informed of each step our loan was in by her very helpful team. Elena has earned a permanent business relationship with us and we will use her again and again for all our mortgage needs!

Elena is amazing! She does everything she can to make things happen for you! Every item I needed was communicated and there was never a delay in what needed to happen! I'm so thankful for her and how she is always optimistic about the process!

Elena helped us Refi with ease! Each step of the process was explained thoroughly and we knew exactly what would happen next. We were able to text questions that were time sensitive and she was very timely in her reply. We feel confident in our choice to use Elena De Luz.

We had a great experience working with Elena. She was readily available went out of her way to get answers to all of our questions and very friendly! The transaction was very very smooth. Thanks!

The overall process was smooth and I received continuous communication regarding my refi. Elena was very professional and courteous. She answered my questions and addressed any concerns in a timely manner. I have used Elena in the past and would recommend her to anyone looking for mortgage services.

Elena is great to work with. She made the recent refinancing of my home completely effortless. She is very diligent and responsive. In today's Busy World having someone like in Elena on your side is wonderful. I would recommend anyone to Elena.

Loved working with Elena. She's fast efficient honest trustworthy & a straight shooter ('keeps it real' & doesn't 'sugar coat things') which I love. A absolute pleasure to work with. I highly recommend her.

Elana worked with us for a year trying to get us approved. When we did get approved the rate and mortgage amount was $600 less than what we had originally anticipated. She was able to find us a better product and one we could qualify for as well. Elena was a pleasure to work with the entire time and showed extreme patience with us.

I was introduced to Elena through a mutual buyer of ours. While speaking to her the first time I quickly learned she was professional courteous and a hard worker. Through the process of finding my client a home Elena continued to be a wonderful support in helping our client beat out many other offers by her proactive approach. She was wonderful throughout the escrow and even got docs to title early! I have added her to my vendor list to share with new clients and have already referred her numerous times. Thank you Elena!

Very pleased to work with Elena thank you!!

Elena was professional and always kept us appraised of the closing process. It was a pleasure to work with her.

Elena was so helpful through the whole refinance process! She is the only loan officer I've used in the past and will continue working with her in the future. She is responsive helpful organized and welcoming. I highly recommend her to anyone!

Elena diligently worked on our application for our first house. When we had to cancel that house and bought another she pivoted and worked on the second set of documentation very quickly. We were able to get into our house a few days earlier than expected. When questions were asked via e-mail or phone she responded in a reasonable time frame at times after hours or on weekends... Thanks Elena

Unbelievable.

Buying a new home can be very stressful. Getting the proper financing can be the worst of the experience. Elena has been a great asset through the entire process. I had many questions and she was patient and calming in addressing my concerns. She explained the options with no favoritism and let me make my own decisions. My experience with Elena was superb and I will certainly recommend her to anyone who is in the process of purchasing a new home. I can not find enough superlatives to describe my experience with Elena. Thank you

Working with Elena was a wonderful experience. Elena was very responsive reachable by phone email and text at almost every hour and was well educated in the process. Elena kept my on track and helped have all my ducks in a row when it was time to purchase a home I loved. This market is crazy right now and Elena was pleasure to work with. I would recommend her to anyone who's looking for mortgage assistance. Thanks for everything!

Elena was the utmost professional throughout the entire process. She kept us up to date and the closing documents were exactly as she said they would be when we started. Her hands on approach and professionalism gave us the confidence for our home financing needs.

This is our first home! We had no idea what to do our realtors referred us to Elena. She was there every step to support us and give us the knowledge and expertise we needed. For every potential house we were interested in she was there to make the numbers work. When we finally found our home some documents came down to the wire with the title company on the day before closing. Elena came to our house on closing day. Our mobile notary cancelled last minute. Elena stayed in our cramped box filled living room for hours fighting for our home with the title company and trying to find a notary. Thank goodness things came together we signed papers that evening and the title company let us move in on schedule! When we got the fantastic news Elena's face lit up with genuine glee it was so exciting. She was motivational through the process letting us know our luck was changing think positive and our good luck will come.

Our latest refinancing just completed is the 4th mortgage for which we chose Elena De Luz as our Loan Officer. If that's not trust I don't know what is! Elena is an extremely good communicator who kept us informed every step of the way. We knew we could count on her to follow through on all the details so there was no stress on our part throughout the process. Elena always does what she says she will do - integrity is very important to us and she certainly has it. The next time we need a mortgage we will absolutely reach out to Elena and heartily recommend her to anyone who wants a professional positive mortgage experience.

Elena walked us through every step of our refinance. She was even there when we were signing papers to ensure all the information was correct and all was done properly. Thank you so much Elena everything was easy and painless!

After a crazy up and down roller coaster. We have finally closed on my 1st home! Elena was awesome to work with and she never gave up on me even after all ups and downs we went through!

We tried last year to refinance and had such a horrible experience we cancelled the process. We wanted to shave some interest off of our mortgage and hesitantly decided to refinance again this year. Elena De Luz was highly recommended to us. From the minute we called Elena to the time we signed she provided excellent service. Her knowledge of the industry was impressive along with her excellent follow through. Elena stayed in constant contact with us and walked us through all the forms we needed to provide. Buying a house or refinancing is never an easy process but Elena helped make this the best experience. We highly recommend Elena!

Elena gave us excellent service and help with this refinance on our home. She communicated well and kept us up to date with any and all current changes. As well she frequently checked in with us to see if we had any questions or concerns she could help us out with. This is the third time we have had Elena help us out with a house mortgage and would recommend her to everyone!

I love working with Elena. She has definitely earned my business. She is a constant professional and extremely knowledgeable. One thing that makes her stand apart is her willingness to leave no stone upturned. Her first priority is her clients.

Elena was very responsive patient and kept us updated at every step of the refinancing process. There are a lot of extra hoops to jump through these days I'm glad she was there to help us through the process. It was such a pleasure to work with her.

Can it get any easier? Elena made this transaction so easy and fluid. She was very patient with me and explained everything so I completely understood what was happening. Her communication was excellent she never left me wondering what was happening she was always ahead of things and it just made this transaction extremely pleasant. If you are looking for a service that will make things run so smooth and easy and stress-free I highly recommend Elena De Luz

Great service with Elena. Great interest rate with Elena. Closed on time with Elena!T hanks Elena De Luz :) Julie Jakubek

Working with Elena was a pleasure throughout the whole process! I have several homes and have refinanced homes multiple times this was by far the best experience yet! Elena contacted me every Friday to give me the status of my refi she even came to my home for the document signing. I would reccommend Elena to all my friends and family in fact i have referred her to a couple co workers. Thanks again Elena for making it such a smooth process!

Elena was the best to work with! There are so many moving parts and pieces in the home purchase process it can seem daunting. From the pre-qualification to the final funding and close Elena helped make all that so simple and easy. She keep us informed along the way helped us understand questions we had and most importantly kept the whole process and timeline on track while also getting us great a rate and terms!!! Buying a home isn't something you do everyday and you need a professional in this ever changing environment and market it was great having Elena in our corner to efficiently and effectively get the job done! Thank you for the great work Elena! We'll be sending all our friends and family to see you for their lending needs!!

I truly appreciate Elena's help throughout the process of refinancing. She has called weekly with updates answered every crazy question and walked me through every step. I can not thank her enough!

Awesome personal service very friendly.

Elena De Luz was absolutely phenomenal to work with. She went above and beyond on many occasions and was always there for questions. I would strongly suggest working with her.

Elena De Luz was great to work with! She went above and beyond on many occasions and always available for questions. I would recommend Elena to anyone!

Elena was there every step of the way in my journey to home owning. She was knowledgeable about programs that allowed me to purchase a home. I couldn't have done it without her effort and care. I am thankful I was able to work with a dedicated lender.

Elena is professional responsive knowledgeable and overall a pleasure to work with.

It was great working with Elena!

Elena is not only professional but she is patience and compassionate. In short she has made a childhood dream come true of me owning my own home; even in these very challenging times of a pandemic. Elena has gone far and beyond her duties and responsibilities to make this dream a reality.

It was great working with Elena!

I'm a new buyer and before I started I had absolutely no idea what I was supposed to expect when buying a condo. Thankfully I was recommended to Elena who answered all my questions and patiently walked me through the process all the way to closing. I'd recommend her to anyone who asked!

Elena is awesome very efficient and very professional. Answered all my questions and guided me through my re-financing process.Thank you Elena for you help!

Elena is AMAZING!!! We were fortunate to have had such a caring and knowledgeable loan officer. Our loan & refinancing experiences have been effortless and easy as she is very thorough and passionate about what she does. It's been an absolute pleasure working with her...Thank you Elena for all you have done for us : )

Elena is absolutely the best! She cares about her clients and she goes above and beyond for them. She helps you every step of the way always communicates so you know exactly what's going on and puts in the extra work to make your home-buying experience the best you can have. I highly recommend Elena and I will be using her for any future purchases! Thank You Elena!

Elena was great! She went the extra mile and got the job done!

Elena was great she was really good at keeping me updated on the process. Always had answers for my questions.

Elena has always had "the clients" best interest in mind. She is very thorough reliable and extremely thoughtful. She made the entire homebuying process easy to understand and made sure we were informed on each step in the process. She has always stayed in contact even after our loan was approved. She reached out during the holidays and most recently our birthdays. She truly is a gem and I am so glad to have found her!

Working with Elena and the Guild Mortgage team has been such a easy experience. Our refinance has been so smooth and we have been updated about the progress every step of the way! Thank you Elena!

Elana works with with her clients best interest in mind. She is extremely knowledgeable about her industry and works with the highest level of integrity. I highly recommend her services.

Elena was a huge help with purchasing my first home she answered all my questions and really made this process easy and simple for me . Very thorough and pleasant to work with ! Thankyou for making my dream come true !

Elena was great it was a unexpected treat to have her at the paperwork signing having someone there we can trust. You can really tell she has your best interests in mind. Will gladly refer her to friends and family.

We have been SO blessed with Elena as our lender. In the process of buying our new home in Mesa she has made this experience a breeze and has become a friend in the bargain. She has provided us with ease in buying and has been very efficient and gotten info to and from us in a timely manner. Thank you Guild Mortgage and Elena for helping us with our new home!! We highly recommend her such a sweet gal and a smart one...she made the stress of buying and qualifying so easy when normally it can be SO stressful. We are SO grateful our realtor suggested Elena and so blessed to now call her a friend. Definitely a 5 star rating!!

We had a very good experienced refinancing our mortgage with the help of Elena De Luz. She was very helpful every step of the way. Another great asset of Elena that we really liked is her promptness in answering our inquiries even with just simple things. Thank you so much Elena your help was greatly appreciated.

Elena is caring and compassionate person that always has the best interest for her clients. She is very knowledgeable of all product lines that she has to offer. I highly recommend her services.

Is amazing to have a coach/guide and mentor thru the process of home ownership. Elena is that to her clients from beginning to end.

Elena is awesome she is patient and takes her time explaining things to her clients so they understand the process. She stays on top of her transactions and always reaches out in a timely fashion to us for an RE agent that is hard to find these days. Give Elena a call and experience how a loan process should be.

Elena is very responsive to all our mortgage related questions and knowledgeable about the whole loan process. She made the loan process easy on us.

Talk about the patience of Job! We had a very difficult Client that Elena handled so professional and did not allow this person to get in the way of her work and getting the final job done!! Thank you so much for not giving up and going the extra mile to get this one closed!! Ultimate respect for you!!

Elena is a great person to work with she's always willing to answer any questions and there whenever you have one

This was my first time getting a home loan. It was a very nice experience working with Elena. She kept in contact kept me informed and did everything she said she would do. She made this a painless process and I would love to recommend her to anyone I know for buying a home. If I ever go through this process again I won't hesitate to call Elena! She represented the company very well!

Our recent refinancing marks the third time we have entrusted Elena De Luz with our mortgage needs. We knew from our past experiences that we could count on her to expertly manage all of the many details and we didn't even consider using anyone else. Elena has a high level of integrity and professionalism and is an excellent communicator who kept us well informed throughout the process. She made it easy for us! If we have mortgage needs in the future we will certainly call on Elena again.

As I stated in the last two questions of the survey Elena de Luz made this a remarkable experience. I am an executive leader in the healthcare industry so I too have a passion for customer service. That being said I have very high expectations when I am a customer. Based on this experience I give Elena a perfect 10 out of 10. She was very responsive professional and personable. She made me feel like she really wanted to help me and my kids. She made it a big priority to match our financial needs with the most optimal product. Elena is very good at articulating the entire process including the sometimes complicating math. Her communication is clear and concise while she consistently kept me abreast of the status and the next steps. She also helped me to see the benefits of the Guild product with the recast option.

Elena was very attentive to all of our needs and has excellent customer service.

Buying a home isn't easy and can be stressful! Credit score down payments etc.. Elena help my family and I from day one when we had a dream of the house we wanted. She help us with great advice on my credit score and was patient with me while I did the work she planned out. Now we are in our dream home and I will never forget her hard work she put in. We will only use her from here on!

Elena is great to work with and so sweet! She was efficient and helpful throughout the whole home buying process. I would definitely work with her again in a heartbeat!

Elena was wonderful to work with. She guided us through the entire process. She helped us getting the necessary paperwork needed and made sure we got the full value of our home so we could remodel. I now have a beautiful kitchen and wood floor. She's the best. I highly recommend her to work with you. Carol Crabtree Mesa

Elena is a very considered individual who most definitely makes it her mission to provide you with a word class service along with matching you with the very best products the market has to offer. Being new in to the US we only had limited tax returns Elena found a great lender at very reasonable rates. In our eyes she really out performed every other lender we approached. We will certainly be using her in the future for more property transactions and will actively recommend her. An amazing service.

Elena De Luz has been our loan officer of choice for two mortgage transactions in as many years and she far exceeded our expectations each time. Elena is extremely thorough and always follows up in a timely manner as does her team. She is an excellent communicator and always made sure we were well informed throughout the process. With all the stresses and worries of buying a new home and moving twice in 2 years we knew we did not have to worry about our mortgage because of our trust in Elena. In fact she had our loan done far in advance of closing each time. We hope we don't move again for a very long time but if we do we will certainly seek out Elena's expertise again!

Buying a home can be a very stressful and overwhelming experience. I worked with a different team prior to meeting Elena and they certainly made it stressful. Elena proved that it didn't have to be stressful and made it seem effortless. I would definitely work with her again given the opportunity.

She was excellent and very thorough.

Wonderful experience

Elena De Luz made our mortgage experience as out-of-state homebuyers virtually painless. With her professionalism and follow through, we knew we were in good hands throughout the application and underwriting process, and she kept us very well informed along the way. Our loan was done a whole week early. I would certainly use Elena again, should we need another mortgage, and whole-heartedly recommend her.

Elena cares about her clients, and is diligent in finding the right program to best fit their needs. She is a hard worker, communicative, and very responsive.

Elena De Luz made our mortgage experience as out-of-state homebuyers virtually painless. With her professionalism and follow through, we knew we were in good hands throughout the application and underwriting process, and she kept us very well informed along the way. Our loan was done a whole week early. I would certainly use Elena again, should we need another mortgage, and whole-heartedly recommend her.

Elena handled the buyers end on my listing. Very professional and most importantly kept the Realtors in the loop which allowed for a very smooth and successful close of escrow. Would not only highly recommend her but look forward to working with her again!!!!!

As the Buyer's Realtor, I want to thank you for being so responsive throughout their purchase process! They needed to close a few days early and you were able to pull a rabbit out of the hat and get it done.

Elena is a great loan officer and a pleasure to work with!

Thanks for the great, smooth transaction. Timeliness and attention to detail are qualities we admire and get the job done!

Elena is a great loan officer. I highly recommend her.