Mortgage Operations | Chandler, AZ
Job Title: Customer Resolution
Specialist
Location: Chandler, AZ (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $20- 22/hour
About Barrett Financial Group
At Barrett Financial Group, we like to keep
things real. Real people, real collaboration, and really great loans. Our
Chandler office is where teamwork meets a bit of fun. We take pride in
delivering top-notch mortgage experiences while keeping our culture upbeat,
supportive, and full of energy.
The Customer Resolution Specialist
plays a key role in supporting our client experience by managing and resolving
incoming complaints related to loan officers and the overall loan process. This
role ensures concerns are handled promptly, professionally, and with a high
level of attention to detail. The ideal candidate is organized,
solution-oriented, and committed to maintaining a positive experience for every
client.
What You’ll Do
·
Receive, track, and manage incoming customer
complaints across multiple channels
·
Investigate complaints by gathering information
from loan officers, clients, and internal systems
·
Maintain detailed and accurate records of all
complaints and resolutions
·
Communicate with clients in a professional and
timely manner to resolve concerns
·
Partner with sales leadership and internal teams
to ensure proper follow-up and accountability
·
Identify trends or recurring issues and escalate
insights to leadership
·
Ensure all resolutions align with company
policies and compliance standards
What You Bring
·
A positive attitude and a passion for helping
people
·
Strong organizational skills with the ability to
manage multiple cases at once
·
High attention to detail and strong
documentation skills
·
Excellent written and verbal communication
skills
·
Ability to stay calm, professional, and
solution-focused in challenging situations
·
Experience in customer service, complaint
resolution, or mortgage/financial services is a plus